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THE FIRST STEP TO WISGO IS TO CREATE AN ACCOUNT ON THE UMO APP™. GET STARTED NOW! 

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UMO App
WisGo in the Umo App™ is southeastern Wisconsin’s newest way to plan your trip, track your bus, and pay for your ride, all in one place. Just download the app, create an account, and register your mobile device. Your travel experience is about to become better than ever!
 
     

 

Pay your fare
Plan your trip
Track your bus

PAY YOUR WAY EASILY WITH WISGO IN THE UMO APP™

Now your fare can be with you wherever you go. Purchase your fare through WisGo in the Umo App™, show your code screen when you board the bus, and go. And there’s no need to worry about transfers – your ride is good wherever you ride for 105 minutes on a $2 fare, or all-day-unlimited on a $5 fare.
 
     

 

UMO App

USE WISGO IN THE UMO APP™ TO GET FROM POINT A TO B

UMO App
With WisGo in the Umo App™, planning your trip has never been easier. Just enter your destination, choose your route, and purchase your fare. You can default to your current starting point, or select a different one of your choice.
 
     

 

TRACK YOUR BUS WITH WISGO IN THE UMO APP™

With WisGo in the Umo App™, you’ll never feel left in the dark. Find out where your ride is and when it’s scheduled to arrive. Tracking functionality will become even more accurate this fall with real-time arrivals and departures.
 
     

 

UMO App
BUY YOUR FARE

How do I download the new app?
Download the Umo app on your smartphone from either the iOS App Store (for iPhone devices) and Google Play Store (for Android devices). 

How do I create an account? 

  1. Open the app and tap Get Started. 
  2. The app works best when you allow it to identify your location, giving you access to WisGo and all the local information you need to plan, buy and track your next trip.
  3. Tap Set Up Account.
  4. Set up your account with a mobile phone number, email or username and password. 

After you register your mobile device and create a Umo account, you can then: 

  1. Buy a fare – Buy fares and add cash balances. You can purchase a fare using My Wallet in the app. You can pay through the app using a credit card or debit card only.
  2. Get directions – Plan your trip anywhere, at any time, and find your next bus with your own preferences such as arrival time, departure time, fewest transfers, less walking.
  3. Track your bus – Access estimated bus arrival info data for timely trip planning.

How do I buy a fare?
NEW! Once you buy a fare through the app, it activates immediately! So only buy the fare when you’re ready to use it.
WisGo offers two types of fares:

  • $2 – 105-minute fare – The fare is valid for 105 minutes instead of 90 minutes, giving you some extra time from purchase to validation.
  • $5 – Day fare – The fare allows you unlimited rides within the day that you purchase them.

Does a fare expire?
Yes. Fares expire within 105 minutes (for a 105-minute fare). A day fare expires at 2:59 a.m. 

Can I add my MCARD funds to the app?
No. You may continue to use your MCard balance until early 2023.

When can I use the fare I purchase from the app?
You must use it immediately upon purchase. It is best to book your trip only when you are ready to use your fare.

How do I purchase a group fare?
The group fare purchase option is not currently available. 

Can a parent load a credit card into an account?
Yes. A parent can log into their child’s account on the mobile app and load a credit card into their child’s account. 

What do I show the bus operator?
When you board the bus, share your Show Code screen in the wallet on your mobile app.

How do I purchase a transfer?
Transfers are automatically included in whichever fare you buy. Purchasing the 105-minute fare allows you to ride as many buses as you'd like within 105 minutes. Purchasing the day fare allows you to ride as many buses as you'd like until 2:59 a.m. 

Can I receive a refund?
No. MCTS does not offer refunds on tickets. Please use all tickets purchased on the RideMCTS app by April 28, 2022.

GET DIRECTIONS

How do I plan a trip?
It’s easy! You can plan a trip by entering a destination in the Where do you want to go? field of the main screen, selecting your preferred trip, and booking it when you’re ready. 

Your starting point defaults to Your Current Location. You can also enter an alternate starting point. 

TRACK YOUR BUS

How do I track my bus?
The bus tracking functionality shares estimated arrival times based on scheduled service. In the fall, the real-time functionality will be added to show actual MCTS bus arrivals and departures.

In the meantime, please use the real-time function on our website here.

OTHER FAQs

Where can I get assistance through Customer Service? Please contact MCTS Customer Service with any questions about the mobile app at (414) 937-0470.